Paid events

Payment

Full payment is due 30 days after registration. Our preferred method is by credit card. All fees are payable to Melbourne Water.

Cancellation/refund policy

If you cannot attend a Clearwater event, you must contact us by email at least five (5) working days before the event or course commencement date and request either:

a) A full refund of event fees;

b) Transfer (re-scheduling) to another event; 

If you contact us less than five (5) working days before the event or course commencement date, no refund or transfer (re-scheduling) will be available. 

Substitution policy

You may request to substitute another person to attend the nominated event on your behalf at any time. However, if you make this request less than 5 working days before the event, we cannot guarantee that dietary or accessibility requests for the substituted person will be accommodated. 

Event cancellation policy

Strict minimum and maximum numbers apply to training events. An event may be cancelled or postponed if the number of attendees is less than the minimum number of attendees required. If this occurs, confirmation will be sent one week before the event (at the latest) to confirm that the event is being cancelled or postponed. A full refund or transfer (re-scheduling) to another event will be available. 

Unpaid events

Cancellation/no show policy

An administration fee may be applied (post event) if you have registered and do not attend, or fail to provide a notification of non-attendance at least five (5) working days before the event and/or a replacement person cannot be found.

Substitution policy

You may request to substitute another person to attend the nominated event on your behalf at any time. However, if you make this request less than 5 working days before the event, we cannot guarantee that dietary or accessibility requests for the substituted person will be accommodated. 

Event cancellation policy

Clearwater reserves the right to cancel an unpaid event due to unforeseen circumstances. This information will be made available to the public on the Clearwater website. It is the registrant's responsibility to check the Clearwater website prior to the event date.

Photography / filming at events

Participants understand and agree that they may be photographed, filmed and/or recorded at Clearwater events and these may be used in media, promotion, reporting and other purposes by Clearwater. If you do NOT wish your image/recording to be used, you must make yourself known to the organisers.